Support

I have an SMS balance but still receive an invoice every month In our system there are two payment models, SMS balance and post-invoicing (Monthly subscription). If you have an SMS balance on your account and choose to subscribe to a monthly subscription, the system will disregard your balance and post-invoice the previous month's traffic. If you have a […]

Operational information iP.1 aims to have an availability of 99.95% or higher. We have operation monitoring 24 hours 365 days a year (24/7) on all servers and redundancy as well as automatic alarms. This guarantees an extremely high delivery reliability for both SMS and survey mailings. Service Status Uptime (Last 7 days) Uptime (Last 30 days) Uptime (Last 365 […]

Can I send SMS to US and Canadian numbers? Yes, you can, but texting works a little differently in North America than it does in Europe. To send SMS, you need to pre-book a campaign through us. Contact our support here

How do I activate deregistration in my SMS mailings? There are two choices to activate the Opt-out function: Activate the opt-out function - New Web SMS, Capacity SMS and One Survey Video instruction Activate the opt-out function in Old Web SMS

How do I add a number to the block list? All our services use the same block list. You add a number to the block list through the contact app under the "Privacy" menu option. Video instruction: Add a number to the block list

I forgot my password, how do I create a new one? If you have forgotten your password, you can easily create a new one by following the link below: I have forgotten my password Note. If you use a browser that offers you to save your passwords, please ensure that it has updated your password with […]

How do I set up email copy? To be able to use your own domain when you send an e-mail copy, you must implement the following settings on your DNS. Activate DKIM Create a TXT record with the name mandrill._domainkey.yourdomain.se Add the value: Add the following SMTP in your SPF: spf.mandrillapp.com 

How do I collect contacts via recipient number? An easy way to collect your contacts' numbers is to use our Save function for incoming SMS Below is a simple description of how to proceed:

How long do we try to send SMS to customers when the phone is switched off? If a phone is switched off or has no coverage, SMS are placed in a queue where they wait for delivery until the phone becomes available again. The time for this is not something we control but is up to each individual mobile operator how long they […]

When an SMS has not reached the recipient, you can check the SMS's status code (See When you send an SMS they get different statuses, what do these mean?) which gives you an explanation of what happened to your SMS. An SMS that has not arrived may be due to errors in the mobile number, the recipient's phone not being available [...]

It is only when a message has been delivered or that its validity period (the time an operator tries to send an SMS) has expired that we receive a delivery report back. This means that, in the worst case, you may have to wait for 72 hours before you are informed that a message has not been delivered if a phone, for example […]

When you send SMS they get different statuses, what do these mean? SMS handled by the system receive different statuses so that you as a customer can easily check that your SMS is delivered or if something has gone wrong, for example that the number does not exist or if the recipient uses a subscription that does not support SMS. In the lists below [...]

How do I top up my SMS balance? You can top up your SMS balance through our webshop, which you can find via the following link: https://shop.ip1.net/ The balance can also be topped up by quick top-up in Capacity SMS or New Web SMS. If you don't see a button for fast top-up, it means that you have one of our SMS subscriptions [...]

How do I add a new iP.1 user? Note. For users of Internet Explorer, the user portal does not work fully, we recommend updating the browser to Microsoft Edge or using Firefox or Chrome. If you share the same user, an administrator (Usually the one who created the account or if you assigned the role to someone else) can […]

Need help? Click on the help icon at the bottom of the page Frequently Asked Questions How does the new Web SMS work? New Web SMS is just as it sounds, a completely new version of the Web SMS service. The principle and layout are the same, but with more modern design, modern technology and more possibilities! To switch to New Web […]