Support

How do I delete a user from my SMS account? As an administrator, you cannot delete an individual user completely, this is because users can have access to multiple accounts, which means that the user must delete their user profile from the system. However, you can revoke a user's access to the account, which means that the user [...]

How SMS splitting works - what happens when the message gets too long? When you send an SMS, you might not think about how it technically works behind the scenes. But did you know that there is a character limit on how long an SMS can be and that longer messages are automatically split into multiple parts? Here is [...]

How should my contact list be formatted? You can choose to import your recipients via Excel or a comma separated file. The import requires that your columns are preceded by the column title "Email" or "Phone" or both, like the example below. You also have the option to download an example list where you can see what an optimally formatted list looks like. […]

I have an SMS balance but still receive an invoice every month In our system there are two payment models, SMS balance and post-invoicing (Monthly subscription). If you have an SMS balance on your account and choose to subscribe to a monthly subscription, the system will disregard your balance and post-invoice the previous month's traffic. If you have a […]

Operational information iP.1 aims to have an availability of 99.95% or higher. We have operation monitoring 24 hours 365 days a year (24/7) on all servers and redundancy as well as automatic alarms. This guarantees an extremely high delivery reliability for both SMS and survey mailings. Service Status Uptime (Last 7 days) Uptime (Last 30 days) Uptime (Last 365 […]

Can I send SMS to US and Canadian numbers? Yes, you can, but texting works a little differently in North America than it does in Europe. To send SMS, you need to pre-book a campaign through us. Contact our support here

How do I activate deregistration in my SMS mailings? There are two choices to activate the Opt-out function: Activate the unsubscribe function - New Web SMS, One Channel and One Survey Video instruction Activate the unsubscribe function in Old Web SMS

How do I add a number to the block list? All our services use the same block list. You add a number to the block list through the contact app under the "Privacy" menu option. Video instruction: Add a number to the block list

I forgot my password, how do I create a new one? If you have forgotten your password, you can easily create a new one by following the link below: I have forgotten my password Note. If you use a browser that offers you to save your passwords, please ensure that it has updated your password with […]

How do I set up email copy? To be able to use your own domain when you send an e-mail copy, you must implement the following settings on your DNS. Activate DKIM Create a TXT record with the name mandrill._domainkey.yourdomain.se Add the value: Add the following SMTP in your SPF: spf.mandrillapp.com 

How do I collect contacts via recipient numbers? An easy way to collect contacts is to use our Save function for incoming SMS. This means that a person who wants to receive SMS from your account can send an SMS to a virtual mobile number linked to your account and thus be registered [...]

How long do we try to send SMS to customers when the phone is switched off? If a phone is switched off or has no coverage, the operator will hold the message in a queue and try to deliver it when the phone becomes available again. How long the operator tries to deliver the SMS is determined by their validity period and is usually around 48-72 hours. The exact [...]

Why did my SMS not arrive? If your SMS hasn't arrived, you can always check the status code of the message. It will give you an explanation of what happened. The most common reasons are: The operator keeps trying to deliver the SMS for a certain period of time, usually up to 72 hours. Only when the message has arrived - [...]

Why did it take so long to receive the delivery status of my SMS? When you send an SMS, you don't always get the delivery status immediately. This depends on how mobile operators handle deliveries. Here's how it works: Our system continuously fetches updates on sent SMS until the operator sends back a final delivery status. This means that it sometimes [...]

When you send SMS they get different statuses, what do these mean? SMS handled by the system receive different statuses so that you as a customer can easily check that your SMS is delivered or if something has gone wrong, for example that the number does not exist or if the recipient uses a subscription that does not support SMS. In the lists below [...]

How do I top up my SMS balance? There are several ways to top up your SMS balance, either via the webshop or through the quick top-up button in our web services Via our webshopYou can easily buy SMS packages directly in our webshop:👉 https://shop.ip1.net/ Quick top-up in our servicesIf you are logged in to One Channel or New Web SMS, you can top up your balance [...]

How do I add a new iP.1 user? Note. For users of Internet Explorer, the user portal does not work fully, we recommend updating the browser to Microsoft Edge or using Firefox or Chrome. If you share the same user, an administrator (Usually the one who created the account or if you assigned the role to someone else) can […]

Do you need help? Click on the help icon at the bottom of the page Frequently Asked Questions Feature Guides How does the new Web SMS work? The new Web SMS is just as it sounds, a completely new version of the Web SMS service. The principle and layout are the same, but with a more modern design, modern technology and more possibilities! To move to the New [...]