{"id":787,"date":"2016-11-22T11:04:00","date_gmt":"2016-11-22T10:04:00","guid":{"rendered":"http:\/\/localhost\/wordpress\/?p=787"},"modified":"2025-04-02T14:05:29","modified_gmt":"2025-04-02T14:05:29","slug":"customers-preference-for-communicating-with-businesses","status":"publish","type":"post","link":"https:\/\/ip1sms.com\/en\/articles\/customers-preference-for-communicating-with-businesses\/","title":{"rendered":"This is how customers prefer to communicate with companies"},"content":{"rendered":"
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This is how customers prefer to communicate with companies<\/h1>\n\n\n\n

There are many different ways to communicate with customers. But which way do customers prefer to communicate?<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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OneReach has surveyed customer communications with over 2,000 Americans. The result shows that 64% prefer to have contact with customer service via SMS than a phone call. Many people find it frustrating and time-consuming to stand in a telephone queue for several minutes to finally be able to speak to an operator. Fast and personal SMS customer service is therefore more popular especially with 18-34 year olds, students and parents.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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This is how customers appreciate companies that offer communication via SMS:<\/strong><\/p>\n\n\n\n